Key Account Management Specialist

Company Overview

Nasoya has introduced millions of Americans to our versatile plant protein and grown to be the country’s #1 brand of tofu. Our product line-up has grown too. Today, Nasoya offers more than 10 different varieties of tofu, including ready-to-serve items like TofuBaked and Toss’ables, pre-marinated and pre-baked to eliminate prep time and help consumers that are unsure about how to cook with tofu. Visit www.nasoya.com to learn more about our company and products.

Job Responsibilities but not limited to:

Order Processing & Fulfillment

• Accurately enter and manage customer orders in the ERP system, ensuring proper pricing, SKU#, order quantity, and delivery schedules.
• Monitor and track orders from receipt to shipment, proactively addressing delays or issues.
• Track product inventory to ensure that orders are fulfilled accurately and efficiently.
• Coordinate with production, warehouse, and logistics teams to ensure timely order fulfillment.
• Verify and process order adjustments, returns, and credits in compliance with company policies.
• Experience with EDI using customer portal for order management.
• Collaborate with 3PL warehouses to ensure accurate order fulfillment execution.
• Generate invoices with accurate shipped quantity and price.

Customer Processing & Fulfillment

• Act as the main contact for key account/customers on order status, delivery updates and issue resolution.
• Work closely with sales and account managers to align on customer expectations and special requests.
• Address customer inquiries related to order discrepancies, shortages, and shipping delays.

Inventory & Supply Chain Coordination 

• Collaborate with inventory and demand planning teams to ensure order accuracy and product availability.
• Identify and escalate potential stock shortages, production delays, or quality issues that may impact order fulfillment.
• Assist in maintaining order forecasts based on customer demand and historical trends.
• Understand customer demand and ordering patterns, including promotions, to support production planning through sales data analytics.

Compliance & Documentation

Ensure all orders comply with food safety regulations, labeling requirements, and company policies.

• Maintain accurate records of orders, shipments, and customer interactions for auditing and reporting purposes.
• Support internal and external audits by providing necessary order-related documentation.

Pay Range: $28 - $30 (hourly)

Skills/Qualifications

• Bachelor’s Degree in Supply Chain Management, Business or a related field
• 2+ years of experience in order management, customer service, or supply chain roles preferably in food manufacturing.
• Strong analytical ability.
• Proficiency in ERP systems (SAP, Oracle, etc.), Microsoft Office (Excel, Word, Outlook), and order tracking tools.
• Strong attention to detail, problem-solving abilities, excellent communication, and the ability to work in a fast-paced environment.
• Familiarity with food industry regulations (FDA, USDA, HACCP) is a plus.
• This is a full-time, on-site position located in Ayer, MA. Remote or hybrid work options are not available. 

We offer competitive pay and benefits package, including health (~80-90% company paid) for employee and dependents, dental, vision, life insurance, long-term disability, company match 401K plan, vacation, floating holidays, and company holidays.

Nasoya is a global, distributed workforce in four countries. We are an Equal Opportunity Employer and embrace people with different experiences, strengths, and backgrounds, who share a passion for making a healthier tomorrow for people and the planet with wholesome foods.