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Team Coordinator / Office Manager

Panhandle Cleaning & Restoration
Posted 4 months ago, valid for 24 days
Location

Baker Ridge, WV, US

Salary

Competitive

Contract type

Full Time

Health Insurance
Paid Time Off

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Sonic Summary

info
  • The Team Coordinator position involves managing daily Mitigation and Repair operations, including various job types such as mold, water, and fire damage.
  • Candidates should have at least 3 years of experience in administration, accounting, or finance.
  • The role requires proficiency in Microsoft Office and strong communication skills, along with the ability to manage customer relationships and job scheduling.
  • The position offers a competitive salary along with benefits like 401(k) matching, health insurance, and paid time off.
  • Key responsibilities include dispatching teams, monitoring job reports, and participating in weekly production meetings with the Branch Manager.
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Free uniforms
  • Health insurance
  • Paid time off
Job Overview:
The primary job of the Team Coordinator is to run the day-to-day Mitigation and/or Repair operations. The job types related to the operations can range from mold to water, smoke to fire, biohazard to emergency services, to all general repairs.


Essential Job Functions: 

  • Respond to and dispatch teams to all mitigation and/or repair related jobs and assigning in PSA. 
  • Inputting jobs into PSA on occasion.
  • Monitor Job Management Report related to mitigation and/or repair jobs daily.
  • Creating Gross Margin worksheet to report to BM at weekly production meeting.
  • Track KPI dates and follows up with Project Manager concerning alerts.
  • Participate in first level of customer complaint issues.
  • Other duties as assigned.
  • Management and accuracy of PSA.
  • A/R collection management and documentation.
  • Customer Service and liaison.
  • All admin and accounting for the team as well as needed assistance to the EST and PM .
  • Creating Cheerleader Customers
  • Job is entered into PSA and TC is notified.
  • TC contacts the customer:
  • Schedules appointment
  • Confirms data in PSA
  • TC creates Repair Binder
  • Daily/nightly job schedule. Prepare schedule for each work day by no later than 4:15pm.
  • Participation in weekly production meeting with Branch Manager (BM).

Repairs

  • Assign all new repair jobs to the Project Manager
  • Help the Project Manager with difficulties concerning jobs in progress.
  • Secure improved pricing for building materials

Skills/Qualifications: 

  • Proficient in Microsoft Office software (i.e. Word, Excel, PowerPoint and Exchange)
  • Excellent English written and verbal skills
  • Attention to detail
  • Takes Initiative
  • Customer focused
  • Team player
  • People skills
  • Solves Problems

Required experience:

  • Administration, Accounting Finance is a plus: 3 years
 



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