Customer Service Associate

Your new challenge in Customer Service?

Are you looking for an entrepreneurial organization were you can make a significant impact? We are in search of a professional Customer Support Associate for our Baldwin Park, CA facility.

Do you possess a high-level of energy and the motivation to cause things to happen?

We are a medium-sized team in need of an experienced Customer Support Associate. We are financially stable, and a division of a large global manufacturer traded on the S&P 500.

Essential Duties and Responsibilities:

• Serve as the primary interface between assigned customers and internal teams (Sales, Engineering, Materials, Operations, Finance) to support customer needs and business
• Purchase order review, order entry and maintenance, customer website maintenance and resolution of customer issues.
• Maintain customer files for quotes, orders, contracts, and related documents.
• Communicate regularly with Sales and Operations to ensure alignment with company goals and customer
• Assist Sales team with lead qualification, quoting, and follow-up activities.
• Identify and communicate upsell or cross-sell opportunities during customer interactions.
• Prepare sales proposals and presentations as needed.
• Provide support for Sales Representatives when needed.
• Understand repair operations and associated workflow to facilitate smooth order processing.
• Performs other related duties as assigned by responsible lead, manager and/or business unit manager

Education:

• High School diploma required
• College coursework in a related discipline preferred

Experience:

We need your experience to include:

• 3-5 years as a Customer Service Representative in fast-paced environment
• Manufacturing experience preferred.
• Prior sales experience is preferred

Qualifications: 

You should also have:

• Excellent communication, presentation, and interpersonal skills; able to relate effectively to all levels of the organization.
• Well-developed problem-solving, organizational, and analytical skills; attention to detail and accuracy is imperative.
• Comfortable with outbound communication, prospecting, and identifying upsell/cross-sell opportunities.
• Ability to work well under pressure, multitask, and meet deadlines.
• Proficient in Microsoft Word and Excel; experience with CRM systems (e.g., Salesforce) is a plus.
• Must be able to clearly and concisely communicate in English with customers.
• Flexible work hours; overtime may be required to meet business needs.
• Prior experience in sales, sales support, or other customer-facing roles preferred.
• Strong interest in sales and business development