Service Manager

We are seeking a Service Manager with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical aspects of communities and that they meet both company standards and applicable laws.  

As a Service Manager, you will be expected to: 

• Interview, hire and train new team members. 

• Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution. 

• Mentor and guide maintenance technicians to increase their overall knowledge base and skill set. 

• Provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair.  

• Be accountable for establishing and preparing a 24 hour on-call schedule for your team, and you must personally always be available in the event of snow and ice or other on-site emergencies; 

• Partner with office staff to provide exceptional service and follow-up to our residents on any maintenance issues that may arise. 

• Manage and organize inventory of all maintenance materials. 

• Establish a preventive maintenance schedule, make-ready schedule and general work order schedule for team. 

• Regularly inspect community buildings, including vacant units. 

• Planning, assigning, and directing the maintenance team. 

Compensation & Incentives 

• Base Pay: $27 – $29  

• Up to 50% Rent Discount 

• Property Staff Shared Renewal Commissions 

• Morgan Essentials: $300 quarterly 

• On-Call Appreciation: $15/day for holding the on-call phone 

• Medical, Dental, and Vision Benefits 

• 401(k) Retirement Plan with Company Match 

• Generous Paid Time Off, including 10 holidays per year and sick leave 

Hours & Schedule 

• Monday – Friday:  8 AM-5 PM

• Paid rotating on-call participation required 

• Must be available and prepared for emergency events 

• *Schedule subject to change based on business needs 

What we’ll expect from you: 

• Active and valid driver’s license and personal vehicle. 

• HVAC/EPA/CFC Certification preferred. 

• One-year certificate, 5+ years of related experience, or equivalent education and experience.