Field Support Services, Associate

Field Support Services, Associate

DON SAP IT – PDAS Task Order 4 | Contingent Hire

Position Summary

Provide field-facing technical support for designated systems and services, including second-tier troubleshooting, installation/configuration guidance, customer training, and incident resolution. The role supports customers at their sites and requires significant CONUS and OCONUS travel.

Key Responsibilities

Provide expert and second-tier technical support and analysis to field engineers and technicians.

Provide technical advice on installation, adaptation, configuration, and enhancement of technical products, programs, and systems.

Test systems and provide training and field support to customers on designated systems and services.

Troubleshoot and resolve technical problems and modify products or configurations to meet customer requirements.

Maintain network stability through advanced troubleshooting, timely incident resolution, and proactive maintenance to maximize availability and improve Mean Time to Repair.

Provide customer training and on-site technical support.

Partner with developers and engineers to reduce recurring incidents.

Answer customer questions regarding installation, operation, configuration, customization, and use of designated systems and services.

Required Qualifications

Active/current TS/SCI security clearance.

Bachelor’s degree with no experience required; Master’s degree with no experience required; or High School Diploma/GED with four or more years of relevant experience.

Knowledge of designated technical systems and the ability to learn customer-specific systems and services.

Ability and willingness to work outside normal business hours when mission requirements demand it.

Ability and willingness to travel up to 50% CONUS and OCONUS.

Travel / Schedule Requirements

Up to 50% CONUS/OCONUS travel.

Work is frequently performed at customer sites.

Off-hours support may be required based on mission needs.

Additional Information

This is a contingent-hire opportunity supporting the DON SAP IT Planning and Decision Aid Systems (PDAS) program.

The customer reserves final authority for labor-category/level assignment based on experience and program needs.

Selected candidates should be prepared for an in-person discussion at the Landover site.

Salary range is current recruiting guidance based on comparable Level 3/Senior positions; final compensation is subject to labor-category alignment and customer approval.