Benefits:

Promote from within culture
Employee discounts
Flexible schedule
Opportunity for advancement

Retail Pet Store Associate -Customer Service and Pet Care
(Team Member)

Flexible Scheduling | Growth Opportunities

At Pet Supplies Plus, pets aren’t just pets—they’re family. And helping pet parents take great care of them? That’s kind of our thing.

If you’re the type of person who notices when a dog needs a better food option—or just enjoys helping your neighbors and their pets—you might fit right in here!

Benefits & Perks

Flexible scheduling
Employee discounts (your pets are about to get spoiled)
Pay increases and pet care training programs
Promotion-from-within culture

Safety & Support

Safety-first environment for pets and team members
Team-based environment where everyone supports each other
Ongoing training to build product knowledge and pet care confidence

What You’ll Do

Greet neighbors with a friendly, pawsitively passionate attitude
Help a new puppy parent pick the right food—or help a regular find exactly what they always forget the name of
Make thoughtful product recommendations based on each pet’s needs
Operate the POS system, process transactions, and handle returns
Promote store specials, loyalty programs, and current offers
Stock shelves, manage inventory, and keep displays organized
Lift and stock bags of pet food and supplies (yes, some of them are heavy)
Assist pet parents with self-wash stations and explain the process
Restock bathing supplies and keep the store clean and welcoming
Provide occasional services like walk-in nail trims (training provided)

What You Bring

Strong customer service and communication skills
Comfortable working in a fast-paced retail environment, especially on weekends
Willingness to learn about pet nutrition, products, and care
Reliable, team-oriented mindset
Ability to lift, stock, and stay on your feet for extended periods
Availability for evenings, weekends, and holidays

What Makes You Stand Out

Experience in retail, customer service, or pet care
Confidence talking with customers and making recommendations
A genuine interest in animals (bonus if you already have strong opinions about dog food)
Ability to stay organized and handle multiple tasks at once

Grow With Us

This role is an opportunity to build real knowledge in pet care, develop customer service skills, and grow into leadership or specialized roles within the store. If you enjoy helping people, working with pets, and being part of a friendly, neighborhood-focused team, we’d love to meet you!

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