Supervisor, Food & Nutrition Services

External applicants are eligible for an up to $2500 sign on bonus!

Hours for this position are 12:30pm-9pm with every 4th weekend

Work Shift

Scheduled Weekly Hours

Summary

Job Description

Job Duties

• Oversees employee performance and daily operations of room service, café, production, PNA's and dish room operation.
• Directly supervises employee performance.
• Ensures proper food temperatures, portion sizes, quality and appearance.
• Schedules employees to meet core staffing for area.
• Participates in interviewing and training for new employees.
• Initiates problem solving process and carries out solutions and involves manager as appropriate. 
• Enforces policies and procedures to meet regulatory requirements.
• Takes ownership by being ‘on the floor' during assigned meal periods and conducting spot checks during the rest of the shift.
• Familiar with all position within range of responsibility and is capable of filling each position if needed.
• Leads by example by using best practices (cleanliness, quality, attendance, efficiency, etc)
• Acts as a mentor/coach to new FNS staff.
• Maintains quality control programs. Monitors patient satisfaction, through Press Ganey scores and comments. Manages patient complaints and comments, intervenes and provides timely and effective service recovery.
• Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

• Ability to provide instructions and coordinate efforts of other employees.
• Ability to directly supervise employee performance addressing daily problems, concerns and questions from subordinates and other Medical Center employees and departments.
• Ability to make decisions quickly and appropriately in demanding situations with regard to set standards of proper food handling and quality assurance, if applicable.
• Demonstrated knowledge of methods, equipment use and basic nutrition concepts in provision of safe and effective food services.
• Demonstrated ability to make appropriate decisions utilizing dietary guidelines for patient diet orders.
• Computer skills to include Microsoft Word, Excel and Outlook.
• Have good verbal/written communications and accurate mathematical skills.
• Excellent customer service skills
• Demonstrates competency in specific skills as identified in the position core competency and annual competency.

Professional Experience

• Minimum one year of health care food and nutrition experience preferred. Supervisory experience preferred.

Education

• High School diploma or equivalent required. Completion of Dietary Manager Course or 90-hour Food Service Supervisor course preferred.

Licensure, Certification, Registration

• Within one year of employment or transfer, the department requires completion of ServSafe certification from the National Restaurant Association Education Foundation.

Pay Rate Type

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.