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Benefits:
- Health insurance
- Paid time off
- Training & development
Duties / Responsibilities:
- Configure and support Salesforce Marketing Cloud, including Email Studio, Journey
- Builder, Automation Studio, Content Builder, and Mobile Connect (SMS)
- Assist with SMS enablement, including short code acquisition support, keyword configuration, opt-in/opt-out management, and compliance alignment
- Develop automated journeys, triggered sends, and scheduled communications across email and SMS
- Build and maintain data extensions, SQL queries, and audience segmentation
- Implement dynamic and personalized content using AMP script
- Support integrations between Marketing Cloud and State of Maryland systems
- Troubleshoot campaign, SMS, data, and automation issues
- Follow State of Maryland governance, security, privacy, and approval processes
- Produce basic technical documentation and support knowledge transfer
- Adhere to all security, change control, and Project Management Office (PMO) policies, processes, and methodologies.
Minimum Qualifications:
- A minimum of three (3) years of experience in Salesforce Marketing Cloud development.
- Hands-on experience with AMP script and SQL in Marketing Cloud.
- Experience implementing or supporting SMS messaging, including consent management.
- Familiarity with regulated or public-sector environments (PIl, compliance, security).
- Ability to work effectively in a staff augmentation role under state direction.
- Experience with Mobile Connect, SMS compliance, and short code provisioning processes.
- Experience supporting government agencies or health organizations.
- Knowledge of accessibility standards (c.g., WAG / Section 50g).
- Experience integrating Marketing Cloud with Salesforce.Â
Preferred Qualifications:
- A minimum of five (5) years of Salesforce experience in Marketing Cloud development.Â
- Salesforce Marketing Cloud Developer or Consultant certification.Â
- Experience with MobileConnect, SMS compliance, and short code provisioning processes.Â
- Experience supporting government agencies or health organizations.Â
- Knowledge of accessibility standards, e.g., WCAG / Section 508.Â
- Experience in integrating Marketing Cloud with Salesforce CRM. Salesforce Marketing Cloud Developer or Consultant certification.
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