Banking Services Operations Associate III - Lockbox Support

Overview:

Processes and researches payments according to account specifications for Lockbox customers.

Primary Responsibilities:

• Research and resolve customer inquiries received from internal business partners.
• Complete entry-level reconciliation of internal department general ledger accounts as required by assigned area.
• Prepare daily reports utilizing standard worksheet templates.
• Open and prepare bank-by-mail deposits for processing.
• Complete customer lockbox set-ups utilizing internal department applications to allow for accurate processing of transactions according to customer specifications. 
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

Associates’ degree,

OR in lieu of a degree,

A combined minimum of 2 years’ higher education and/or work experience

Education and Experience Preferred:

Minimum of 2 years customer service experience in the financial service industry

Strong customer service skills

Strong organizational skills

Strong analytical skills

Strong problem-solving skills

Strong written and verbal communication skills

Ability to interact with different levels of the organization

Location