BDC Sales Agent

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Agent at Koons Ford of Baltimore, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for energetic, customer-focused BDC Sales Agents who will help us redefine the car-buying experience. Does this sound like you? Apply now!

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit!  

• Contact and communicate with customers to identify automotive needs
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly 
• All appointments must be entered into the dealership customer management system 
• Agents must adhere to Asbury phone scripts
• Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
• Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
• Must be able and willing to make a high-volume amount of calls a day
• Document all communication with the customer in the customer management system
• Complete internet lead management work plans on a daily basis
• High volume calls, ranging from 50+ outbound calls per day and 50+emails each day
• Follow all dealership processes and procedures, high frequency of contact with customers
• Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
• Must be comfortable role playing in front of team members during training
• Excellent customer service skills & motivation to be successful
• Be able to create and maintain customer relationships
• Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
• Must have reliable transportation to and from work for all scheduled working hours
• Advanced computer & phone skills 
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls to customers preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Great communication skills
• Able to multi-task in a fast-paced environment
• Various language proficiency is always a plus
• Team player
• Self-starter, manages time and conditions
• Conducts themselves professionally at all times and works well under pressure
• Good interpersonal skills and ability to work successfully in a team environment
• Must be a minimum of eighteen years of age
• Maintain valid Driver's License 
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition: 

• Paid holidays & paid time off 
• Weekly pay 
• $16-$18 per hour
• Paid training 
• Stock Awards (select management and front-line team member’s eligible

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
• Up to 12 weeks paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Learning, Tuition Assistance and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Student loan relief resources 
• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which includes paid volunteer hours 
• Aggressive Employee referral program with bonus opportunities

INDOTHER