Life - Claims Processor

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Cincinnati Life Insurance Company Life Claims department is currently seeking a claim processor to investigate and analyze life and annuity claims to determine liability. The position requires professional communication with beneficiaries, agents and other customers while providing fair adjudication of claims and acting as a resource to others. This position is based at our Headquarters in Fairfield, Ohio.  

The pay range for this position is $21.00 - $23.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• review and investigate claim evidence to determine liability and prevent fraud
• interpret and apply contract language to verify coverage
• answer telephone inquiries regarding new, pending and settled claims
• communicate with claimants, agents, beneficiaries, attorneys and others regarding claim requirements, settlement options, and claim decisions
• approve claims accurately, promptly, and within scope of authority
• maintain claim files in thorough, clear and objective manner 
• verify data in policy administration system and calculate benefit amount to ensure accurate claim payment and financial reporting
• complete contestable claim investigations

Be equipped with:

• understanding of life and annuity claim processing
• knowledge of basic life insurance contract language
• familiarity with medical terminology
• strong analytical and math skills
• ability to work well independently and in teams
• proficiency in Microsoft Word and Excel
• strong attention to detail
• customer service orientation
• excellent verbal and written communication skills
• a willingness to pursue education to enhance professional growth

Bring education or experience from:

• an associate degree or equivalent life/annuity or tax-related experience
• knowledge of LifePro administration system (preferred)

Enhance your talents 

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career. 

Enjoy benefits and amenities 

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.

Embrace a diverse team 

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.