Loaner Agent/Coordinator-BMW of Catonsville

Job Description

Experience Everything MileOne has to Offer:
- Great opportunities for advancement
- Positive, success driven work environment

Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

Summary:
The Service Clerical assists the Service Manager with team tasks as directed, ranging from cashiering, loaner vehicle assistance, timekeeping and customer service assistance. This individual will need to be a strong multi-tasker and should be equipped to prioritize responsibilities in a logical manner.

Essential Duties:
- Greets customers at the cashier window in a pleasant and professional way.
- Computes customer bills.
- Receives cash, checks and credit card payments from customers; records amount received. Makes change and issues receipts to customers.
- Provides cash refunds or credit memorandums to customers for returned merchandise.
- Reconciles cash drawer daily.
- Refers customers who have questions about the work-performed, additional maintenance or repairs, etc. to the service writer or other appropriate individual.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
- Maintains and files repair orders, parts invoices, rental forms
- Reconciles gas purchase statements.
- Assists service and parts department with telephone coverage.
- Provides clerical and secretarial assistance to parts and service departments.
- Maintains a professional appearance
- Performs other duties as assigned.

Qualifications:
- Good organizational skills
- Good telephone skills
- Well organized, self motivated, team player

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

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