Description

JOB TITLE: National Service Coordinator

DEPARTMENT: Service

REPORTS TO: Service Manager and Technical Service Manager

FLSA STATUS: Exempt

JOB SUMMARY:

The National Service Coordinator is responsible for overseeing a portfolio of national accounts and coordinating service and repair on signage products with technicians.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Promptly responds to service and repair requests via telephone, email, and third-party platforms.
Collaborates with clients to identify service and repair needs, obtains necessary details to develop proper solutions, and utilizes company network of vendors for implementation in a timely and cost-effective manner.
Organizes, schedules, and documents work activities in close coordination with vendors to ensure services are performed in a timely manner.
Develops and maintains a competent understanding of Company products, their functions, and alternatives.
Resolves issues and problems that arise throughout the duration of the service ticket life cycle.
Establishes and maintains effective relationships with clients, vendors, and internal stakeholders.
Works with field crews to ensure that all aspects of the service work order are complete to the customer’s satisfaction.
Prepares quotations and purchase orders.
Collects completion documents (i.e. customer satisfaction signoffs, completion photos, etc.) and prepares invoicing for customers.
Other duties as assigned to support the service department.

Requirements

QUALIFICATIONS:

Experience coordinating and scheduling commercial service requests in the sign industry or similar contracting industry preferred (i.e. facility services, construction, electrical, plumbing, HVAC, etc.)
Outstanding customer service skills and the ability to communicate effectively over the phone and via email.
Ability to work in a fast-paced environment, prioritize, and multitask efficiently.
Strong computer skills and working knowledge of Microsoft Office and databases.
Excellent organizational skills, coordination ability, and attention to detail.
Solid problem-solving and decision-making skills.

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