Patient Service Coordinator (SOM DOM Bay Addiction Medicine)

The Department of Medicine, Division of Addiction Medicine at Bayview is seeking a Patient Service Coordinator. The Patient Service Coordinator (PSC) is responsible for checking in patients for their appointments, checking out patients and assigning a follow up appointment if necessary, verifying insurance, collecting payments, processing referrals and answering phones. The PSC is also responsible for assisting providers as needed.

Specific Duties and Responsibilities

• Provide friendly, courteous and confidential assistance to patients and their family members/representatives.
• Follow HIPPA guidelines at all times.
• Use EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers. Input insurance information accurately.
• Handling in-basket messages sent to the Front Desk Pool and in a timely fashion.
• Check Right-fax and forward to proper provider/staff. Send faxes through Right-fax. Scan appropriate faxes into patient record in Epic.
• Schedule pre-op appointments and make sure the orders from referring providers have been received.
• Fill vacant appointment slots due to cancellations.
• Verify Medical Assistance eligibility via the Electronic Verification System (EVS).
• Verify all other insurances using RTE in EPIC.
• Check eligibility for grant patients prior to arriving patient for visit.
• Verify demographic information (address and phone number), and insurance information at each visit and make necessary corrections.
• Scan picture ID and insurance card into EPIC at first visit and verify at all subsequent visits.
• Call insurance company if information on insurance card is incorrect.
• Collect patient payments and issue receipts. Keep cash locked in personal file cabinet drawer. After last patient has been checked in and/or before leaving for the day, cash drawer in Epic is to be verified and closed and cash is to be taken to supervisor or MOC for processing.
• Use bump list to call patients who need to be rescheduled.
• Use the AWARE Report to improve bypassed warnings.
• Report deceased patients to supervisor or MOC.
• Assist with special projects.
• Prepare and mail missed appointment letters (at provider’s request) and appointment cancellation letters when unable to inform patient via phone.
• Answer phones on a rotating basis and provide appropriate information to callers. Take messages for providers and forward via Epic.
• Call transportation services for patients.
• Inform Administrative Coordinator when the parking voucher supply is running low.
• Process outside agency forms completed by providers.
• At the end of the day make sure all patients who did not present for a scheduled visit are either cancelled or no-showed.
• Scan paperwork into EPIC daily and save to appropriate area.
• Ensure windows and cabinets are locked at end of shift.
• Send morning email to staff and supervisors with assigned duties for the day.
• Other duties as assigned.

• High School Diploma or graduation equivalent
• One year work experience in customer service required. 
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

• Two years related work experience preferred.

Classified Title: Patient Service Coordinator  
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.60 - $29.50 HRLY ($50,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F 8:30a - 5p 
FLSA Status: Non-Exempt 
Location: Johns Hopkins Bayview  
Department name: SOM DOM Bay Addiction Medicine   
Personnel area: School of Medicine