Poker Supervisor - Dual Rate

Essential Job Functions including the following but other duties may be assigned:

• Leads and supports Poker team in order to create legendary customer service. 
• Ensures Poker staff has the training, tools and mindset to enable them in their positions as service professionals. 
• Leads the Poker team in a way that creates continuous improvements in the employee experience. 
• Ensures operational and game integrity. 
• Settles disputes in a professional and timely manner.
• Handles guest and employee concerns quickly and efficiently.
• Informs Poker Manager and Surveillance team of irregularities.
• Verifies issuance of credit after all necessary signatures are confirmed.
• Informs Poker Manager of disputes on game.
• Ensures that required facilities and equipment are available and functioning properly.
• Guides and instructs assigned personnel in the proper performance of their duties.
• Reviews and evaluates personnel.
• Initiates fills and credits to a game as necessary.
• Records table inventory when the table opens and after it closes.
• Other duties as assigned.
• Knows and abides by and Maryland Gaming and Lottery Control Agency regulations, internal controls and company policies and procedures. 
• Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. 
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.