Program Administrator, Family Self-Sufficiency

About Us

Founded in 1937, the Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership.

Benefits

Health and Well-Being

At the Housing Authority of Baltimore City (HABC), we offer a competitive benefits package that supports our recruitment and retention goals and meets the diverse, evolving needs of our employees. HABC’s comprehensive benefit package includes:

Vacation and Leave

• Universal Leave
• 12 Paid Holidays
• Paid time-off for new parents, including adoptive and foster parents

Health and Wellness

• Medical insurance plus dental and employer-paid vision with a nationwide network of providers
• Flexible spending accounts (FSA)
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Free health and wellness programs

Income Protection and Retirement

• Life Insurance plus voluntary coverage
• Short-term disability
• Legal Plan
• Accident and Critical Illness
• Retirement Programs

Position Summary

The primary purpose of this position is to have direct and close oversight of the performance, compliance, and reporting processes for the Family Self-Sufficiency Program (FSS). This position will serve as the subject matter expert for HABC’s FSS program. This position ensures compliance of the underlying program requirements to meet the needs of HABC residents, including Public Housing and Housing Choice Voucher Program. Duties include managing the day-to-day operations of the program and associated files, recruiting program participants, conducting training sessions, and preparing related reports.

All activities must support the Housing Authority of Baltimore City (“HABC” or “Authority”) mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Manage the day-to-day processes of the Family Self-Sufficiency Program (FSS) program for accuracy and compliance. Responsible for operational oversight of the FSS program
• Regularly conduct file audits of Workforce Case Managers (formally FSS Service Coordinators) to ensure adherence to FSS program policies and procedures. 
• Manages the FSS waitlist
• Administer interim and final escrow payments of participants of the FSS program.
• Coordinate the reports for all FSS case management performance metrics.
• Monitors the performance and services of FSS training partners, including external organizations that provide training and additional resources to FSS participants.
• Coordinate the operations of the Program Coordinating Committee (PCC). The PCC consists of community advisors and is required by HUD for all FSS programs. The group meets quarterly. All support and training partners must be engaged regularly and make manager resident referrals.
• Prepare regular narrative and statistical program reports. 
• Serves as the point of contact for HABC’s PIC data as it relates to FSS participation and resolving any errors that may be reported to HUD.
• Plan and facilitate annual FSS graduation ceremony and other recognition announcements.
• Serve as the point of contact for Moving to Work (MTW) planning, reporting, and action plan submissions for HABC, as it relates to FSS activities.
• Conducts special training sessions to familiarize staff and participants with regulation changes and guideline revisions.
• Supports residents through program components when needed.
• Acts as liaison with other agencies. 
• Make recommendations for program changes and plans and implement corrective action.
• Establishes plans and procedures for handling program compliance and performance.
• Performs other duties as assigned.

Minimum Education, Training, and/or Experience

Graduation from an accredited college or university with a bachelor’s degree in social work, human services, or a similar field. Three (3) years’ experience working with residents in workforce programs, including at least one (1) year of responsible supervisory experience. An equivalent combination of education, training, and experience that provides the required knowledge and abilities may be considered sufficient. 

Special Requirements

• Possession of a valid Maryland driver's license.
• Must be able to be covered under the Authority's vehicle insurance policy.

Other Requirements:

• Availability to work some evenings and weekends as needed.
• Successful completion of a prescreening investigation, including verification of employment history and education credentials.
• A 6-month probationary period applies to this full-time permanent position.

This job posting will remain open until May 22, 2026.