Program Manager

About the Role

The Client Director serves as the primary relationship owner for the client organization and is responsible for building and maintaining strong partnerships with agency stakeholders. This role focuses on understanding workforce priorities, ensuring alignment between program delivery and client expectations, and identifying opportunities to expand and strengthen the program over time.

The Client Director works closely with agency leadership and procurement teams to ensure the program continues to evolve alongside the client’s operational needs. Through consistent engagement and strategic insight, the Client Director helps maximize the value and impact of the program while maintaining a high level of client satisfaction.

The Client Director maintains a regular onsite presence when possible and works remotely as needed to ensure consistent communication and accessibility to client stakeholders.

Key Responsibilities

Client Relationship Leadership

• Serve as the primary point of contact for client leadership and program stakeholders.
• Build and maintain trusted relationships with procurement teams, agency leadership, and operational stakeholders.
• Maintain a regular onsite presence with client teams to ensure alignment, responsiveness, and strong working relationships.
• Facilitate regular client meetings, program reviews, and strategic planning discussions.

Strategic Program Growth

• Identify opportunities to expand program utilization across departments, teams, or functional areas.
• Partner with agency stakeholders to anticipate workforce needs and align staffing solutions accordingly.
• Collaborate with program leadership to introduce new solutions, services, or staffing models that support evolving client priorities.
• Help maximize the long-term value and impact of the program through proactive engagement and solution development.

Government Program Engagement

• Leverage experience in government sales and account management to strengthen the partnership and ensure program success.
• Provide strategic insights on workforce trends, hiring challenges, and talent availability.
• Support the client in developing effective workforce strategies aligned with program capabilities.

Program Alignment

• Partner closely with the Program Director to ensure staffing delivery aligns with client expectations and operational needs.
• Communicate client priorities and feedback to the program delivery team.
• Escalate and resolve client concerns when necessary to maintain program performance and client satisfaction.