Position Summary

The Regional Director provides strategic and operational leadership for a district of 6–10 retail store locations, overseeing all aspects of store performance including donation processing, merchandising, sales and production results, staffing, store standards, and customer experience.

This role partners closely with Store Managers to drive performance, develop leadership capability, and ensure stores consistently meet organizational standards for quality, safety, and profitability. The Regional Director plays a critical role in translating organizational strategy into day‑to‑day execution while promoting a positive culture and continuous improvement across the district.

Key Responsibilities

Multi‑Unit Retail Leadership

Provide direct leadership and oversight for assigned retail locations, ensuring consistent execution of operational, production, and sales standards
Hold Store Managers accountable for performance results while providing coaching, guidance, and development support
Conduct regular store visits to assess compliance across merchandising, stock levels, pricing, safety, customer service, loss prevention, and operational processes

Sales, Production & Merchandising

Ensure stores remain well stocked with quality merchandise, supporting consistent donation flow from backroom to sales floor
Partner with Store Managers to meet daily and weekly production goals while maintaining required quality standards
Develop and execute district‑level merchandising strategies, including seasonal displays, promotions, store layout, and fixture utilization
Oversee material selection and pricing strategies to maximize sales and profitability

Performance & Financial Management

Review, analyze, and track store performance metrics, identifying trends and implementing corrective action plans as needed
Lead performance improvement efforts in underperforming stores through targeted coaching and operational strategies
Actively participate in budget development, sales forecasting, and expense control to achieve assigned financial goals
Maintain accountability for sales, production, and expense‑to‑revenue targets across the district

Leadership Development & Culture

Build and sustain a high‑performing district leadership team through coaching, mentoring, training, and performance management
Evaluate Store Manager effectiveness and develop action plans to align performance with expectations
Lead regional Store Manager meetings, training sessions, and cross‑functional collaboration initiatives
Promote teamwork, engagement, and continuous improvement across all store teams

Customer Experience, Safety & Loss Prevention

Ensure consistent, positive customer experience across all locations
Respond to customer concerns and resolve issues related to service or sales in a timely manner
Partner with Loss Prevention to safeguard company assets and support investigations when necessary
Promote a safe working and shopping environment by enforcing OSHA and organizational safety policies and responding promptly to incidents

Education & Experience

High school diploma or GED required
Bachelor’s degree in business, retail management, or a related field strongly preferred
Minimum of 5 years of progressive retail leadership experience, including multi‑unit responsibility
Demonstrated success driving sales performance, developing leaders, and managing operating budgets

Scope of Supervision

Direct supervision of 6–10 Store Managers
Indirect oversight of approximately 50–100 retail employees across multiple locations

Licenses & Requirements

Valid, unrestricted driver’s license
Must meet Maryland insurance requirements

Knowledge, Skills & Abilities

Strong verbal and written communication skills with diverse audiences
Proven ability to analyze performance data and implement corrective actions
Financial acumen including budgeting, forecasting, and expense management
Effective coaching, mentoring, and leadership development skills
Strong merchandising judgment and visual presentation ability
Intermediate computer proficiency, including Microsoft Word, Excel, Outlook, and Internet‑based tools
Ability to build collaborative relationships and manage change
Commitment to inclusivity, respect, and engagement across diverse teams

Physical Requirements

Medium physical demand

Ability to lift up to 50 pounds, with frequent lifting up to 25 pounds
Regular standing, walking, bending, reaching, and mobility across store environments

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Travel Requirements

Up to 75% travel across Goodwill’s service territory
Access to a personal vehicle required

Work Environment

Moderate

Exposure to conditions typical of retail operations, including moving equipment, varying environmental conditions, and moderate noise levels

Why Join Goodwill?

Goodwill Industries of the Chesapeake offers an opportunity to lead multiple retail locations while making a meaningful impact through mission‑driven work. This role combines strategic influence, operational leadership, and people development in a dynamic, community‑focused organization.

Learn more about careers and benefits:
https://goodwillches.org/about-us/goodwill-careers/

EOE – Including Disability/Veterans

Learn more about this Employer on their Career Site