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Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Profit sharing
- Tuition assistance
- Vision insurance
Job Summary: The Sales Coordinator is responsible for the support of the sales process and the fundamental steps of customer service, from onboarding a new customer to the reoccurring order. This role assists the sales team in growing the customer base and following through on business leads. The Sales Coordinator provides departmental support, reports, and presentations. Additionally, this individual supports fellow sales team members, the front office, and special projects.
Job Functions:
Sales & Marketing Support
- Onboard new customers utilizing customer service processes and procedures
- Manage (receive, accurately enter, and confirm) purchase orders (POs)Â
- Communicate with customers regarding the status of POs
- Maintain order board to oversee order timelines and effectively communicate updatesÂ
- Coordinate with Production for timely processing and shipment of orders
- Process invoices for UPS and prepaid credit card payments
- Field and resolve customer concerns and feedback
- Enter leads into Customer Relationship Management (CRM) systemÂ
- Engage customer accounts to maintain relationships and support sales growthÂ
- Prepare and coordinate samples shipments to customers
- Â Facilitate and document price quotations as needed from sales team
- Generate monthly sales reports and presentations
- Assist with marketing materials and trade show logisticsÂ
- Support travel planning for Sales team and CEOÂ
Office Support
- Greet visitorsÂ
- Answer phone, screen and direct calls, & sort mail as necessary
- Maintain order/tidiness in front office
- Order office supplies as needed
- Assist with corporate events
General
- Support continuous improvements to enhance processes, increase efficiency, and reduce waste
- Perform other related duties assigned by managementÂ
Job Qualifications:
EducationÂ
- Bachelor’s degree preferred (technical or business degrees is ideal)Â
Experience
- 2 or more years in manufacturing environment (food or flavor manufacturing preferred)
- 2 or more years in customer service in a business-to-business environment
- Proficient in QuickBooks (Enterprise preferred) or other MRP softwareÂ
- Familiarity with CRM systemsÂ
- Experience using MailChimp or similar marketing campaign platformsÂ
- Experience or training in Safe Quality Food (SQF) quality regulationsÂ
Skills
- Excellent communication skills and a focus on advocacy for customers, conflict resolution and strong interpersonal skills
- Critical thinking, organizational, and time management skills with ability to efficiently prioritize tasks, resolve issues, and meet customer requests
- Detail-oriented with ability to follow verbal, written, and standard operating procedure (SOP) instructions
- Basic Excel functions such as using formulas, performing calculations, creating reports, and using conditional formatting
- Competency in Microsoft Office suite (SharePoint platform preferred)
- Perform calculations quickly and accurately
- Conduct oneself in a professional manner
- Author SOPs and document processes
- Conduct oneself in a professional manner
Physical Requirements
- See, smell, and taste products occasionally (Note: Some products may contain allergens [milk, peanuts], alcohol, and/or sulfites.)Â
- Lift and carry up to 30 pounds occasionallyÂ
- Remain stationary at desk and use computer sporadically throughout workday
- Possess general vision, hearing, speech, and ideally color perception abilitiesÂ
- Stand; walk; sit; reach with hands and arms; use hands to handle or feel objects, tools, or controls regularly
- Climb ladder and mobile staircase, balance, kneel, and crouch occasionally
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