SYSTEMS ANALYST I - CERT (Certified in Epic Welcome or Security)

Join Our Team at Mercy Medical Center – Now Hiring a Systems Analyst 1 position!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

The Systems Analyst 1 position is an (in-office/remote) responsible for the design, development, testing, implementation, and ongoing support of Epic’s Welcome and Security applications. Although this role is primarily Welcome- and Security-focused, the analyst will collaborate closely with the broader Patient Experience team and may contribute to initiatives, cross-coverage, and optimization efforts across all Epic patient-facing applications including MyChart, Cheers, Hello World, and Cadence.

This role focuses on optimizing end‑to‑end digital patient journeys through system configuration, integrations, and workflow automation, delivering an improved user experience and measurable efficiency gains that support modern, patient‑centered healthcare delivery

Successful candidates will demonstrate:

• Strong communication skills and aptitude for stakeholder collaboration
• Analytical thinking and problem solving
• Adaptability in fast-paced, deadline-driven environments and excellent time management skills
• Ability to translate technical and business requirements into practical solutions
• A collaborative mindset, focused on continuous improvement
• Must be certified in either Welcome and/or Security

EDUCATION AND WORK EXPERIENCE

• Education and Work Experience:
• BS or BA in related field
• 1 year of experience or an internship with clinical and/or financial applications within a healthcare/physician practice environment.
• Demonstrated progressive experience with on-line information systems; healthcare environment preferred.
• Strong analytic and organizational skills, particularly in planning, communications, process design and problem solving.
• Ability to work effectively with a diverse group of users who have a varying level of computer expertise.
• Current experience and/or certification in configuring Epic a plus.

SPECIFIC REQUIREMENTS

• License Requirements:
• N/A

• Certification Requirements:
• Certification in one or more Epic areas as required by role within 4 weeks of the completion of training.

• Age Specific Care Provided For:
• N/A

• Knowledge, Skills and Abilities:
  • Microsoft Word, Power Point, Excel
  • Microsoft Outlook
  • Meditech (if applicable to position)
  • Epic (if applicable to position)
  • Performance Manager/NetLearning
• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.