Become a Hero and join us on our mission to help underserved kids!

Generous pay with monthly bonus opportunities
PTO and paid holidays
Career growth within your practice and the region
Medical, dental, vision insurance, 401K & more

Adventure Dental & Orthodontics in Baltimore, MD, is currently seeking an Assistant Operations Manager to achieve patient and organizational goals by effectively managing front office processes and assisting with human resource functions within a pediatric dental, vision, and orthodontic practice. This position will report to the Operations Manager.

Pay range: $43,888-$56,130

Job Responsibilities

Build a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates’ skills, and encouraging growth
Schedule appointments for all patient services
Understand, monitor, and ensure the smooth execution of office processes, including but not limited to, managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff
Improve processes, products, and services through modern and creative thinking
Create appropriate contracts and payment plans for private pay patients
Ensure patients are teched and scribed in a timely manner and assists the team when falling behind
Prepare accurate patient insurance letters
Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Job Qualifications

Previous experience in a dental practice a plus
At least one year of demonstrated administrative experience
Availability to work weekends
Ability to multitask and complete tasks correctly and on time
Strong interpersonal skills, listening to patients’ needs, and a friendly and outgoing demeanor
Preferred knowledge of ECW/Dolphin Database, Payroll, Intero Order processing systems, Google Docs, Document Portal Spreadsheet software, Word, and Excel

In addition to the job description, you will be asked to perform other duties that support the business and our mission.

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