Customer Service Representative

Job DetailsJob Location: 0PZ69 TULKOFF FOOD PRODUCTS LLC - BALTIMORE , MD 21224Position Type: Full TimeSalary Range: $20.00 - $21.00 HourlyJob Shift: 1st ShiftJob Category: Customer ServiceSummary: The primary role of the Customer Service Representative is to ensure total customer care throughout the ordering process.    Primary Responsibilities: The duties for this position include but are not limited to the following:   Communicate product information and confirmations to buyers and/or brokers in a timely manner.  Ensure purchase orders are processed accurately and timely.  Maintain third party EDI PO processing systems to include –Itrade Network, OB10, McLane, Owens Direct, Edict System and Foodlink. Scan daily PO, pick ticket, BOL and invoice for each shipment. Receive PO’s by third party EDI and/or fax, code PO’s according to group affiliation, fax, EDI and/or email confirmations. Enter or upload re-distribution invoices. Maintain 7 business day lead time. Maintain Ship To addresses in Ross for all PO needs. Maintain all Certificate of Analysis information in Customer Notes for Quality Control. Communicate with Production on all emergency customer needs. Maintain current and correct pricing on all PO’s received and communicate incorrect PO’s. Research issue’s and offer solutions. Assist in weekly rotation covering front door and phone. Look for ways to increase efficiencies within the department. Backup Logistics and SAP when required.       QualificationsQualifications: To be eligible for this position, candidates should meet the following requirements:   Excellent phone etiquette, a positive attitude and must be a team player Quick learner with a keen attention to detail, demonstrated ability to keep multiple projects moving at once and excellent follow-through Strong analytical and organizational skills Excellent verbal and written communication skills Talent for interacting with individuals at all levels of the organization Proficient with the use of computers and software, including Microsoft Excel and inventory management preferred. Prior ERP experience preferred