Electronic Security Technician (Johns Hopkins Public Safety)

Johns Hopkins Public Safety is a leader in integrated security solutions, serving both the Hospital and University systems of Johns Hopkins. We specialize in the design, installation, and maintenance of electronic security systems including access control, CCTV, intrusion detection, and more. We're currently seeking a skilled and motivated Electronic Security Technician to join our growing team.

The Electronic Security Technician will be responsible for installing, configuring, maintaining, and troubleshooting electronic security systems. The ideal candidate will have experience working with low-voltage systems, strong technical skills, and a commitment to delivering exceptional service.

Specific Duties & Responsibilities

Technical Responsibilities

• Install, program, and commission electronic security systems including:

            oAccess control (card readers, biometric systems, electronic locks)

            oVideo surveillance (analog, IP cameras, NVR/DVR systems)

            oIntrusion detection and perimeter security systems.

            oIntercom, emergency communication, and paging systems.

• Conduct site surveys to assess project scope and verify technical specifications.
• Read and interpret blueprints, technical drawings, and system schematics.
• Perform structured cabling, terminations, and labeling according to industry standards.
• Integrate security systems with IT/network infrastructure when applicable.
• Execute preventive maintenance and respond to service calls promptly.
• Maintain organized inventory of equipment, tools, and supplies.
• Ensure all work meets local and national electrical and building codes as well as Johns Hopkins specifications.
• Document installation activities, as-built drawings, and system configurations.
• Install and troubleshoot low voltage panels, wiring and associated devices.
• Stay current on new technologies, industry standards, and manufacturer certifications.
• Maintain the necessary truck stock/inventory (equipment and tools).
• Organize and utilize technical resources, information, material, and support to ensure efficient execution of assigned tasks.

Customer Service Responsibilities

• Provide end-user training and support for newly installed systems.
• Coordinate with project managers, subcontractors, and general contractors to meet project deadlines.
• Uphold company values of safety, integrity, and customer service in all interactions.
• Provide reliable, high quality customer support.
• Provide customer instruction on system operation and functionality.
• Perform system testing and signal verification.
• Ensure the progress and completion of assigned tasks.
• Provide documentation of service and hours worked.
• Complete and submit all required task-related activities, productivity, and other documentation in a timely manner.
• Detail oriented.
• Complete other projects as assigned.

Knowledge, Skills & Abilities

• Working knowledge of access control and video management software (e.g., Lenel, Genetec, Milestone, Avigilon, etc.).
• Strong knowledge of low-voltage wiring and electrical diagrams.

• High School Diploma or graduation equivalent.
• Two (2) years of experience in electronic security system installation and maintenance.
• Valid driver's license with clean driving record.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Experience with multiple access control and VMS platforms.
• Proficiency in network configuration (IP addressing, PoE switches, VLANs, remote access tools).
• Fiber optic termination and splicing experience.
• Experience using mobile apps and cloud-based platforms for field service management.
• Manufacturer-specific training certifications such as Software House, Genetec Certified, Lenel Core, etc.
• NICET Level I/II in Fire Alarm Systems or Security Systems.
• BICSI Installer or Technician.

Technical Qualifications & Specialized Certifications:

• CompTIA Network+ or equivalent required or must be able to obtain within 12 months of employment.
• OSHA 10/30 and lift certifications required or must be able to obtain within 12 months of employment.

Highly Preferred Skills

• Avigilon CCTV Systems.
• C-Cure 9000.
• American Dynamics Victor Unified VMS.

Classified Title: Electronic Security Technician   
Role/Level/Range: ATO 40/E/03/OG  
Starting Salary Range: $24.25 - $42.50 HRLY (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F 8 am - 4 pm 
FLSA Status: Non-Exempt 
Location: Eastern High Campus  
Department name: VP for Public Safety Office of   
Personnel area: University Administration