Overview

We are expanding our remote team and looking for personable, organized individuals who enjoy helping customers and creating positive experiences. As a Customer Experience Advisor, you will work directly with clients to understand their vacation needs, provide useful information, coordinate requested arrangements, and offer support throughout the planning process.

This opportunity is suitable for individuals from many professional backgrounds, including those new to the travel industry. Previous experience is not required. Training, educational resources, and ongoing team guidance are provided.

Key Reponsibilities

Connect with clients to understand their vacation goals, dates, preferences, and spending range
Research hotels, resorts, cruises, transportation, vacation packages, tours, and activities
Identify options that align with each client's individual requests and priorities
Explain available choices and help clients navigate the planning process
Assist with coordinating accommodations, transportation, activities, and additional services
Provide confirmations, schedules, itinerary details, and applicable pre-departure information
Maintain communication with clients and provide timely updates as plans progress
Follow up regarding pending decisions, documentation, and important deadlines
Respond to routine questions and assist with reservation updates or special requests
Review traveler information and booking details for accuracy
Keep organized records of client interactions, preferences, and arrangements
Continue developing industry knowledge through supplier and destination education

What You'll Receive

100% remote opportunity within eligible regions
Flexible part-time and full-time scheduling options
Beginner-friendly onboarding and training
No previous professional travel experience required
Continued team support and guidance
Access to supplier and destination education
Opportunities to develop customer service, communication, and organizational skills
Professional development and growth opportunities
Performance-based incentives and recognition opportunities
Qualifying travel discounts and industry-related benefits
Collaborative virtual team environment

Qualifications

Excellent written and verbal communication skills
Friendly and professional customer-service approach
Strong listening and interpersonal abilities
Excellent organization and attention to detail
Ability to manage multiple client needs and priorities
Comfortable researching information and comparing options online
Willingness to learn new digital platforms and reservation resources
Adaptable and solution-focused when circumstances change
Dependable follow-up and effective time-management skills
Self-motivated and comfortable working independently
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region/countries

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