Service Advisor

Job DetailsJob Location: Bill Knight Ford of Bartlesville - Bartlesville, OK 74006Position Type: Full TimeKnight Automotive Group is a family-owned and family-centric company built on integrity, accountability, and care for one another. For over 17 years, we’ve proudly served our communities by providing end-to-end automotive solutions — from sales and service to fleet and upfitting — all under one roof. Our success starts with our people. We believe in creating an environment where team members feel supported, valued, and empowered to grow. At Knight Automotive Group, we live by our Core Values: being accountable and taking great care of each other, always doing the right thing, focusing on our guests with empathy and helpfulness, staying respectful, genuine, and fun (“the sun, not the salt”), and never being satisfied — always striving for improvement and excellence. Together, we’re building a culture that wins through teamwork, continuous growth, and a shared commitment to doing things the right way.   The Service Advisor is responsible for greeting customers, understanding their vehicle concerns, and managing the service process from check-in through completion. This role ensures every customer receives professional communication, accurate estimates, and timely updates throughout their service experience. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced dealership environment.   Key Responsibilities Greet customers promptly and professionally as they arrive for service. Listen to customer concerns and accurately document repair requests and vehicle information. Create repair orders and clearly communicate recommended services and pricing. Coordinate repair scheduling with technicians and ensure efficient workflow in the shop. Maintain regular communication with customers regarding repair status, additional findings, and completion times. Review work performed and explain invoices to customers upon vehicle delivery. Ensure all repairs are completed to manufacturer and company standards. Handle warranty, recall, and maintenance work documentation accurately. Build and maintain long-term relationships with customers to promote trust and retention. Uphold Knight Automotive Group’s Core Values — accountability, integrity, teamwork, and continuous improvement — in all customer and team interactions.   What We Offer Competitive and performance-driven pay structure Health, Dental, Vision, and Life Insurance 401(k) retirement plan Paid time off (PTO), holidays, bereavement, maternity/paternity leave Employee discounts on vehicles, parts, and service Paid online and offsite hands-on training for continued professional development Opportunities for career advancement within a growing, family-owned automotive group A supportive, family-oriented culture built on teamwork, integrity, and continuous improvement QualificationsQualifications 2+ years of experience as a Service Advisor in an automotive dealership or repair facility preferred. Strong customer service and communication skills. Excellent organizational and multitasking abilities. Basic mechanical understanding of vehicle systems and maintenance. Experience with dealership management systems (Dealertrack, CDK, or similar) preferred. Ability to work well under pressure and manage multiple repair orders at once. Professional appearance and positive attitude. Valid driver’s license and clean driving record required.