Living Shores - In Park Revenue Operations Supervisor

Roles & Responsibilities  

Daily responsibilities include but are not limited to: 

• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets; continuously evaluate current operations and recommend/implement process improvements to reduce costs, improve food quality, guest experience and employee satisfaction.  

• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit 

• Act as an approachable mentor and coach to all assigned team members 

• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline. 

• Ensure that all required meal and other breaks are being given in accordance with New Hampshire law 

• Assist with team scheduling and timekeeping activities 

• Attend daily In-Park Revenue meetings and participate in Living Shores MOD program.  

• Manage catering program, support special events and other group sales initiatives. 

• Maintain accurate levels of inventory and fill out order requests for your location.  

• Ensure locations remain clean and stocked. 

• Provide retail staff with new product deliveries/labels for tagging. Run re-stock product from upstairs stockroom to retail shop. 

• Complete any requested daily/weekly documentation.  

• Effectively manage waste/spoilage/damages 

• Manage any team member corrective actions. 

• Coordinate team member lunch and break periods. 

• Communicate pertinent information between management and team members.  

• Create a guest-focused atmosphere to ensure great guest experience.  

• Manage compliance with NH State Health Department and other inspectors/auditors in your locations. 

• Obtain ServSafe certification (training provided). 

• Report any potential safety hazards and maintenance requests to management.  

Requirements 

• 18 years of age or older 

• Punctual, reliable 

• Flexible schedule 

• Able to work in a fast-paced environment 

• Able to work alone and as a team lead 

• Able to be productive during slow periods 

• Must possess strong written and verbal communication skills 

• Must possess strong attention to detail and problem-solving abilities 

• Must be proficient in Microsoft Excel, Word, and Power Point. 

• Practical knowledge of Point of Sale (POS) technology and PCI compliance is preferred 

• Ability to handle private and confidential information with highest discretion 

• Able to follow direction and communicate relevant information. 

• Able to positively engage with guests to promote sales 

• Able to maintain hygiene and personal appearance consistent with policies outlined in the Team Member Handbook. 

• Able to follow daily tasks as outlined in the food & beverage/retail standard operation procedures. 

• Able to lift light loads (25 lbs.,) to stand for prolonged periods of time (5+ hours,) bend/squat, reach and climb/descend stairs (sometimes while carrying boxes.)  

• Assist with trucks and deliveries when needed 

• Locate packing slips on deliveries and bring to IPR office to initiate shipment processing 

• Desire to have fun while creating a memorable experience