Member Relationship Specialist - Call Center

OBJECTIVE:

Perform cashiering functions and provide other administrative support as needed.

DUTIES:

• Open new accounts, perform necessary file maintenance in the computer and ensure that membership cards are filled out properly and signed.
• Handle monetary transactions and retain appropriate documents for permanent records.
• Provide routine information concerning the credit union and its services.
• Balance cash drawer daily and show breakdown of remaining cash in drawer.
• Handle money orders and bank checks. 
• Process night depository transactions.
• Handle balancing of ATM(s).
• Actively participate in needs-based sales program by offering products and services to members.
• Process loan applications from start to finish. This includes signing and funding approved loans as well as communicating denied loan decisions.
• Perform other duties as assigned.

SKILLS AND/OR QUALIFICATIONS:

• High school diploma, Associates degree in Business or related field preferred.  Work experience will be considered in lieu of formal education.
• Experience in the use of PCs, calculators, and other office equipment.
• Excellent communication skills.
• Detail oriented.

PHYSICAL REQUIREMENTS:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Must be able to sit, stand, walk, talk, see and hear for extended periods of time.
• The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls.
• The ability to reach, move, lift or carry objects up to 10 lbs.
• Local travel is occasionally required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.

First South Financial Federal Credit Union is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, creed, religion, sex, national origin, age, veteran status, disability, or any other protected class.