Receptionist - Hybrid

IVI RMA North America is currently seeking a receptionist to join our growing team!

Position Summary

The Receptionist plays a key role in ensuring an exceptional patient experience. This position is responsible for answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff, and warmly welcoming patients as they move through a structured schedule of appointments. The Receptionist collaborates closely with members of our multidisciplinary team to resolve issues and maintain a positive image of the practice for patients, referring physicians, and the general public.

Key Responsibilities

• Welcome and greet patients and visitors in a professional and compassionate manner

• Answer and route patient phone calls

• Maintain a calm, composed, and professional demeanor

• Anticipate patient needs and anxieties; provide clear and supportive responses to questions

• Schedule patient appointments in accordance with physician templates

• Identify scheduling conflicts and recommend appropriate solutions

• Maintain accurate patient records, including demographic, financial, and insurance information

• Collect co-pays and patient payments

• Coordinate patient care in collaboration with nursing staff

• Partner with the Finance Department to ensure reimbursement and insurance information is complete

• Appointment confirmations and patient charting

Skills & Qualifications

• High School Diploma or GED required; Associate degree preferred

• Minimum of 1 year experience as a medical office receptionist

• Minimum of 3 years customer service experience

• Strong computer proficiency

• Excellent listening, communication, and interpersonal skills

• Ability to work independently and exercise sound judgment

• Comfort working in a fast-paced, high-standard, and occasionally stressful environment

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global: 

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/

EEO
 “IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”

This is an evergreen position. While there may not be an immediate opening, we continuously review candidates for future opportunities within this role.