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Job Description Summary
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Healthcare Call Center Representative – Primary Care (On‑Site, Full Time)Location: 3101 Hwy 71 East, Suite 101, Bastrop, TX 78602
Schedule: Monday–Friday, 8am–5pm
Pay: $18–$19/hr
Benefits: Medical, dental, vision, 401(k), paid holidays, PTO
About the Role
We are seeking an experienced Healthcare Call Center Representative to work on‑site in our Bastrop primary care clinic. Only candidates with prior healthcare call‑center experience will be considered. This role requires managing high‑volume inbound calls and supporting clinical workflows in a fast‑paced medical environment.
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How will you make an impact & Requirements
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Scheduling primary care appointments
Providing test results to patients
Processing medication refill requests
Taking and routing provider messages
Managing high‑volume inbound calls (125–130 calls/day)
Delivering professional, compassionate patient communication
Documenting all patient interactions accurately
Required Qualifications
Healthcare call center experience (required)
High‑volume call center experience (required)
Strong understanding of medical terminology and primary care workflows
Medical Assistant background is a plus
Spanish bilingual skills are a plus
Must have a medical/healthcare background to apply
Reliable, professional, and able to multitask in a fast‑paced environment
Benefits
Medical, dental, and vision insurance
401(k)
Paid holidays
PTO
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Compensation Range:
$18.00to
$27.00Â
The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.
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