Our Batavia, NY location is looking for a detail-oriented Delivery Operations Coordinator to manage scheduling, coordinate with guests, and support our delivery teams. You’ll ensure every delivery runs smoothly and every guest has a great experience!

What You’ll Do:

Scheduling & Guest Communication

Monitor and organize the inbox daily, responding promptly.
Schedule deliveries accurately—confirm addresses, order details, phone numbers, and explain the process clearly.
Contact guests to book deliveries, share operating hours, and keep communication consistent.
Follow up daily until every delivery is confirmed.

Performance & Guest Support

Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction.
Submit Route Change Forms and Account Reviews, following up to resolve issues.
Track deliveries in real-time to ensure accuracy and timeliness.
Respond quickly to guest inquiries via Podium and other channels, aiming for one-call resolutions.
Take on additional tasks as needed to support the team.

What You Bring:

Strong computer skills, including typing and Microsoft Office.
Clear, professional phone presence.
Customer service experience (preferred).
Ability to multitask and stay focused in a busy environment.
Comfortable sitting for up to 4 hours at a time.
High School Diploma or GED.

The Environment:

Fast-paced office setting that rewards organization and adaptability.
Monday-Friday 8AM-430PM, rotating Saturdays 8AM-430PM
After training is complete, we can discuss a hybrid work option!

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