IS PC Technician 1

FMOLHS

Posted a month ago, valid for 16 days

Baton Rouge, LA 70825, US

$30,000 - $36,000 per year

Full Time

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Sonic Summary

The IS PC Technician 1 is responsible for providing primary support services to internal users by troubleshooting and resolving user issues and work requests.
Support tasks include addressing system access, hardware, application software, and basic network communication issues.
The technician responds to requests for technical and application support via telephone calls, email, and team member inquiries.
Documentation, tracking, and monitoring of issues are required to ensure timely resolution and customer satisfaction.
The position typically requires a minimum of 1-2 years of experience with a salary range of $40,000 to $55,000 per year.

The IS PC Technician 1 provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.

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