Card Services Specialist I

Are you an organized and self-driven individual with a passion for analyzing and problem-solving? We’re currently searching for a Card Services Specialist to join our team. If this sounds like you, we'd love to chat! 

Job Description

• Processes, reviews and analyzes fraud/dispute cases, documentation received from cardholders, and completes the dispute process in a timely manner in accordance with Visa Core Rules and Reg E.
• Provides information and answers questions/inquiries from members and co-workers concerning all plastic card issues.
• Reviews cardholder maintenance reports daily, update card status, review card order and reject reports for accuracy and make necessary corrections.
• Utilizes automated monitoring reports and other fraud monitoring tools to minimize and/or prevent fraud, including coordinating with card processing vendor to fully understand and utilize available tools.
• Assists in identifying process improvements and contributing to key projects and initiatives.
• Greets members in a welcoming manner and assists them with account and/or credit union information via phone, in person, email, live chat etc.
• Maintains related files and controls records.
• Demonstrates the Credit Union's Core Values (Service with an EDGE, Solutions, Adaptability, Respect, Accountability).
• Performs other job related duties required or assigned.

Requirements

• One to three years of similar or related experience.
• A high school education or GED.
• Experience with
• Experience with Fiserv XP2, Corelation Keystone, FINBOA, Card Wizard, Visa Assist, IDEMIA, and the following Jack Henry & Associates (JHA) solutions: Quick Assist, Data Navigator, For Clients Portal desirable.
• Proficiency in Microsoft Excel required.
• Hours are Monday - Friday 8:00AM - 4:30PM.
• Training for this role would report to our Goodwood branch for 12-16 weeks and would operate from the Goodwood branch until supervisor approval and performance have been established.

• For Internal Applicants:
  • This position is hourly grade 5 and available to all four branches.
  • This position is eligible for hybrid work dependent on supervisor approval and department need. 

Why join us?

Baton Rouge Telco FCU has been serving members in Southeast Louisiana since 1936, and we have strived to provide our members with exceptional customer service. We pride ourselves on being built for members, by members, so you can enjoy lower fees and the best rates. This position is a full-time position with no Saturdays required, offering an amazing benefits package and a fun work environment.

A peek at our benefits:

• Outstanding benefits: Enjoy comprehensive medical, dental, vision, life, STD, and LTD insurance, PLUS a 401k/Roth plan with an employer match.
• Generous paid time off: Celebrate 12 paid holidays each year, and as a special perk, you get your birthday off!
• Rewarding incentives: We value performance and rewarding hard work! Enjoy multiple incentive opportunities if you’re a go-getter.
• Growth opportunities: We’re committed to helping you grow your career in the banking industry. 

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Join us and be part of a team that’s dedicated to making a difference in our members’ lives – and yours!