General Manager (IL)

Description

Bring Joy and Connection to Every Day at Whealdon Estates by Barclay House

QSL Management is one of the fastest-growing senior living companies in the industry—and we’re just getting started. Our mission is to provide luxurious, resort-style homes where seniors can thrive in an environment centered around wellness, security, longevity, family, joy, and self-worth.

We believe our team members deserve the same level of care and support we provide our residents. That’s why we foster a workplace where growth, purpose, and passion come together. If you lead with Excellence, Compassion, Respect, Leadership, Integrity, Safety, and Joy, you’ll feel right at home here.

We are currently seeking a dedicated, servant-hearted General Manager to join our team at Whealdon Estates by Barclay House. This role is perfect for a driven hospitality or senior living leader who thrives in a fast-paced environment and is passionate about delivering exceptional service, strong operational performance, and a warm, resident-centered experience.

Why You’ll Love Working With Us

• Competitive pay
• Excellent benefits package
• Supportive, team-oriented culture
• A high-impact leadership role where your decisions shape community success
• Opportunities to grow within a rapidly expanding organization

Primary Responsibilities of the General Manager

• Oversee daily community operations, including full profit and loss accountability
• Lead recruiting, hiring, onboarding, development, scheduling, and performance management of team members
• Execute sales and operational strategies in partnership with the Regional Vice President
• Support and supervise the community’s sales efforts, including tours, sales calls, competitive analysis, and census building activities
• Ensure effective management of labor, occupancy, expenses, and community budgets
• Maintain regulatory compliance and promote a safe, well-maintained living and working environment
• Foster strong relationships with residents, families, team members, community partners, and Support Center departments
• Monitor building needs, preventative maintenance, and overall facility readiness
• Conduct resident and staff meetings to ensure open, ongoing communication
• Provide on call, overnight, and role coverage support as needed to ensure smooth community operations

QSL Management is an Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

If you’re ready to bring leadership, strategy, and heart to a role where every day makes a meaningful difference, apply today.

Your next opportunity awaits at Whealdon Estates by Barclay House!

Requirements

Requirements 

Education & Experience

• Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred
• Two to four years of successful operations management experience, ideally in senior living, assisted living, long-term care, hospitality, restaurant, or retail management
• Proven ability to meet financial goals and drive operational excellence
• Strong history of managing, developing, and coaching team members
• Understanding of facilities management and preventative maintenance systems
• Proficient with Microsoft Office Suite and comfortable with computer-based systems

Additional Requirements

• Must meet the standards outlined in the company’s Motor Vehicle Policy
• Valid driver’s license; position may involve driving a company or personal vehicle
• Strong communication, leadership, and problem-solving skills
• A caring heart and genuine desire to serve seniors