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Affordable Smiles of Baton Rouge is looking for an energetic, positive team member to join their busy office with patient care at its heart!
Essential Responsibilities:
- Retrieve messages and e-mails regarding treatment and new appointment and act upon them
- Monitor schedule and patients who are waiting in reception area; notify appropriate staff of patient arrival and when there has been a delay in patient seating for appointment. (Back-up to Greeter)
- Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, IV and oral sedation forms etc.)
- Schedule appointments in consideration of production and capacity
- Set up appointments with specialists when indicated; coordinate with specialists office, send x-rays, explanatory letter and provide a referral card/pamphlet for specialist to patient
- Present financing options and make necessary arrangements
- Prepare End-of-Day routine, including: (a) reconciling production and collection (b)preparing and making bank deposits
- Make courtesy calls for treatment follow-up (post-op calls, when necessary)
Success Factors
- Good interpersonal skills to maintain positive rapport with patients, dentists, other staff members and community
- Effective verbal skills to communicate clearly and professionally with patients and staff
- Professional personal presentation
Education and Experience
- Highschool diploma
- Prior experience in a dental office preferred
- Computer literacy
Working Conditions/Physical Requirements:
- Sitting 75%
- Standing/walking 25%
- Moderate noise levels from dental and other Lab equipment.
- Exceptional hand dexterity and typing skills to work with standard software programs provided.
- Frequent client and interoffice personnel interaction and phone interaction
- Near Vision - The ability to see details at close range (within a few feet of the observer) as required for computer software programs and the observation of subordinates’ work quality.
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