Guest Service Agent

Description

Job Title: Front Desk Clerk

Location: Border View Lodge
Employment Type: Seasonal or Year-Round (Flexible)
Reports To: Resort Manager 

Job Summary

The Front Desk Clerk is the first point of contact for guests at our Minnesota fishing resort. This role is responsible for providing friendly, knowledgeable, and efficient customer service while managing reservations, guest check-ins and check-outs, and general front desk operations. The ideal candidate enjoys working with people, has strong communication skills, and appreciates the outdoors and resort lifestyle.

Key Responsibilities

• Greet guests warmly and provide a welcoming first impression
   
• Check guests in and out of cabins, lodges, and campsites
   
• Manage reservations via phone, email, and booking software
   
• Answer guest questions about fishing conditions, resort amenities, lake access, boat rentals, and local attractions
   
• Process payments, issue receipts, and handle cash and credit transactions accurately
   
• Coordinate with housekeeping, maintenance, and dock staff to ensure guest readiness
   
• Maintain accurate guest records and reservation logs
   
• Handle guest concerns professionally and escalate issues when necessary
   
• Keep the front desk area organized, clean, and presentable
   
• Assist with retail sales such as bait, tackle, merchandise, or licenses (if applicable)
   
• Follow all resort policies, safety procedures, and customer service standards
   

Qualifications

• High school diploma or equivalent preferred
   
• Previous customer service, hospitality, or front desk experience a plus
   
• Comfortable using computers, phones, and reservation systems
   
• Strong verbal and written communication skills
   
• Ability to multitask in a fast-paced environment
   
• Dependable, punctual, and team-oriented
   
• Knowledge of fishing, boating, or outdoor recreation is helpful but not required
   

Physical Requirements

• Ability to stand, walk, and sit for extended periods
   
• Ability to lift up to 25 pounds occasionally
   
• Comfortable working indoors and outdoors in varying Minnesota weather conditions
   

Schedule & Work Environment

• Includes weekends, holidays, and peak fishing seasons
   
• Flexible scheduling with part-time or full-time hours available
   
• Friendly, outdoor-oriented resort environment
   

What We Offer

• Competitive hourly pay (based on experience)
   
• Employee discounts on resort amenities and merchandise
   
• Opportunities to enjoy Minnesota’s lakes and outdoor lifestyle
   
• Supportive, family-friendly work atmosphere

Requirements

Employee Benefits Overview

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:

401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.

Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.

Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.

Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.

Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.

Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability. 

We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.