Member Experience Representative I (Teller I)

Position Title: Member Experience Representative I

Department:  Retail Operations

Supervisor's Title: Assistant Branch Manager 

Classification:  Non-Exempt                                                 

Starting Salary Range: $15.45 - $19.31

Benefit Highlights: 

- Competitive compensation!

- Medical, Dental, and Vision Insurance!

- 401K with up to 4% company match!

- Holiday Pay starting at day 1!

- Paid Vacation Time!

- Medical Benefits starting at your 31st day of employment!

And Many More!

Summary:

The Member Experience Representative I is a developmental role to gain the knowledge, skills, and abilities necessary to become a Member Experience Representative II. The Member Experience Representative I is an entry level consultative position within Belco’s Branch Network. This role is responsible for in-branch member service interactions, providing educational information on Belco products and services aligning solutions to member needs. Performs a wide variety of transactional and account and loan servicing duties to serve Belco’s membership, while upholding Quality, Service, and Brand Standards. Represents the credit union to its members in a courteous, professional and confident manner. 

Essential Functions:

Competencies:

Work Environment:

This job operates in a professional office environment, requiring 100% in branch work. This role routinely uses standard office equipment such as computers, phones, printers, filing cabinets, and fax machines. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a role that requires standing and moving around the branch for majority of the day. This would require the ability to lift to 25 lbs., open cabinets, and bending or standing.

Travel: 

This position would require periodic travel to other branches in our seven-county footprint. 

Minimum Required Education and Experience:

High School Diploma and up to 6 months of similar or related preparatory experience. 

Preferred Education and Experience:

Higher education, and more than 6 months of experience working in member service, lending, or call center department within a financial institution. Broad knowledge of credit union functions and in-depth knowledge of member compliance, banking regulations, financial technology, lending processes, and member service. 

Disclaimer:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

We are an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual preference/orientation, age, disability, marital status, pregnancy, veteran status or other legally protected bases. Belco’s Diversity and Inclusion initiatives provide all employees with equal access to training and advancement opportunities throughout the organization.

Belco will provide reasonable accommodation to applicants and employees with disabilities where appropriate throughout the application and employment process. Determinations on requests for reasonable accommodation related to any job function will be made on a case-by-case basis. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.