Receptionist

We are growing and are looking for an experienced medial receptionist to join our team. Our rehabilitation clinics offer a fast-paced and rewarding environment with great patients and staff.

BASIC FUNCTION: Under direction performs a variety of secretarial duties including, but not limited to answering phones, filing, scheduling, transcription, and maintaining medical records.

RESPONSIBILITIES:

• Checks current and discharged patient charts for completeness and accuracy.
• Files and retrieves patient records accurately.
• Prepare certifications and re-certifications to be attached with evaluations and progress reports.
• Follow up on certifications and re-certifications to make sure they are received back within the 30-day limit.
• Pull files for therapists and add recent documents to files. Put patient file in treating therapists bin when patient arrives for appointment.
• Accurately files discharged patient charts in Turn-a-Bouts alphabetically.
• Sorts and distributes mail and office supplies.
• Schedule patients for new evaluations and take the following information: Name, phone number, Referring Physician, Date of Birth, Diagnosis, Insurance Name, Insurance ID and Insurance phone number.
• Accurately schedules patients after the evaluation for four weeks at a time and includes a reevaluation. Also coordinates appointments with massage therapy and manual therapy. Copies appointment card and accurately files in patient's chart.
• Review active patient charts weekly to follow up with patients that do not have appointments scheduled.
• Prepare a list weekly of patients that need to be scheduled.
• Calls no show patients daily to schedule appointments.
• Keeps front office clean and orderly.
• Answers all phone calls politely and assists the person or transfers to the correct department.
• Keeps an updated list of physician referrals for the Administrator.
• Assists with paperwork for Durable Medical Equipment and fax/mail to the appropriate supplier.
• Mail and fax reports, certifications, scripts or any other material as directed.
• Empty the trash on a daily basis and put in dumpster.
• Keeps track of supplies that need to be ordered and submit to Supervisor.
• Assists supervisor with tasks that may be given.
• Maintains patient’s confidence and keeping information confidential.