Patient Access Representative

Position Summary:  Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. 

Essential Functions and Responsibilities:

1. Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
2. Greet customers promptly with a warm and friendly reception.
3. Collects, documents, scans all required demographic and financial information.
4. Direct patients to appropriate setting, explaining, and apologizing for any delays.
5. Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.

Qualifications:

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred

• Working knowledge of Window, Excel, Word, Outlook, Cerner, EPIC, or other EMR systems, Electronic Eligibility System and various websites for third party payers for verification is preferred. 
• Medical Termonology is Preferred