Call Center Representative I

BankFirst Financial Services

Posted 2 months ago, valid for 22 days

Bay Springs, MS 39422, US

Competitive

Full Time

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Sonic Summary

The position involves providing internal and external assistance to customers and employees in a Call Center Environment.
Candidates should possess a mix of technical and customer service skills, communicating effectively to resolve issues.
Responsibilities include assisting customers with Online Banking, Debit Cards, and other account-related inquiries.
The role requires experience in direct customer service, with a preference for candidates who have previous banking experience.
The salary for this position is competitive, and applicants should have at least 1-2 years of relevant experience.

BASIC PURPOSE OF POSITION:

To provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment.

DUTIES OF POSITION:

Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.
Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees.
Assist customers with Online Banking, Debit Cards, and other account related questions.
Other duties may be assigned by Call Center Team Lead.

EDUCATION/ EXPERIENCE/ SKILLS:

EOE, including disability/vets

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