Role:

The Credit Resolution Coordinator is responsible for providing comprehensive clerical and administrative support to the Credit Resolution Department, with a focus on bankruptcy processing, vehicle and asset repossessions, and legal collections activities. This role ensures accurate recordkeeping, timely correspondence, and compliance with applicable federal and state regulations governing collections, bankruptcy, and creditor rights.

Essential Functions & Responsibilities:

30%

Process Bankruptcy filings; file and track Proofs of Claim and Motions for Relief; monitor case status; update account records; reconcile bankruptcy payments; coordinate with attorneys, trustees, and courts; and ensure compliance with bankruptcy laws and deadlines.

25%

Prepare accounts for attorney, agency, or court referral; maintain legal referral records; process demand letters, settlements, and payment arrangements; coordinate litigation documentation with legal counsel; and ensure compliance with FDCPA and applicable laws.

20%

Maintain account records; process mail, member disputes, support total loss, GAP, and extended warranty claims; update collection systems; generate reports; perform skip tracing; provide administrative support; and assist with audits and documentation requests..

10%

Performs other duties as assigned, including cross-departmental support, special projects, and any additional tasks as directed by management.

15%

Provides administrative support for the repossession process by maintaining records, preparing and mailing required documentation, assisting with title paperwork, updating account information, and ensuring files are complete and organized for compliance and audit purposes.

Performance Measurements:

1.	Handles member problems and complaints professionally and effectively.

2.	Maximizes the collection and/or recovery of credit union assets.

3.	Maintains accurate and complete records of all collection activity.

4.	Ensures collection activity complies with credit union policy and all applicable regulations and laws.

5.	Identifies and informs management of potential underwriting problems.

6.	Conducts timely follow-up on promises and commitments made by members.

7.	Supports a positive team environment by delivering consistent, superior service to members and co-workers.

Demonstrates understanding of and adheres to all regulatory compliance requirements, including but not limited to: Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), and Member Due Diligence (MDD), as they relate to assigned job functions. Completes annual BSA/AML compliance training.

Knowledge and Skills:

Experience

Minimum 1-2 years of clerical experience in collections, lending, or financial services. Working knowledge of bankruptcy law basics (Chapter 7, 11, 13) and collections regulations (FDCPA, FCRA).

Education

A high school education or GED.

Interpersonal Skills

Role involves frequent personal contact with individuals inside and outside the organization for conflict resolution, relationship building, and soliciting cooperation. Requires a high degree of confidentiality, diplomacy, and tact in all communications.

Other Skills

Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong organizational skills with attention to detail and ability to manage multiple deadlines. Effective written and verbal communication skills. Ability to handle sensitive financial information with confidentiality and discretion.

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands or fingers, handle or feel; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk, and sit. Specific vision abilities required of this job include close vision and ability to adjust focus.

Work Environment

Work is performed indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel. There is exposure to potential hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow in order to minimize risk.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Learn more about this Employer on their Career Site

Credit Resolution Coordinator-Baytown Tx