IT Solutions Analyst

Position Summary:

A Solutions Analyst is an information technology professional who functionally designs systems, applications and user interfaces for a solution that supports a specific business process. A Solutions Analyst works closely with our external customers and operations (internal and external) to identify process and system improvement opportunities and documents business and technical requirements.  A Solutions Analyst assists with implementation and training of the solution which ensures business and technical process compliance.  These professionals have a wide range of technical and business knowledge rather than focusing their skills in a specific area of information technology.    

 

Major Responsibilities:

• Works closely with external customers, operations (internal and external), IT departments and project team during freight management solution design and definition.

• Translates business requirements into system requirements

• Manages the projects and/or solutions to meet client group expectations.

• Main point of contact for client group updates, issues, and questions.

• Tests and certifies that the solution meets the customer and business process requirements.

• Participates in Customer sales presentations to articulate Penske’s technology solution capabilities

• Designs business process solutions based on system capabilities. 

• Identifies new applications and functionality required to support a specific requirement. 

• Trains end-user groups on how to use the solution.

• Leads project scope and recommend technical solutions to meet customer needs.

• Creates project plans, timelines, milestones, goals, and ownership

• Leads regular meetings to ensure the effectiveness of the plan, cost implications, and quality of the solution

• Involved in analyzing system/software capabilities and how it relates to creating a technical solution. 

• Identifies future opportunities for system enhancement and value generation.

• Leads a team of Solution Analyst

• Mentors junior level associates.

• Identifies and communicates tasks to the appropriate departments required to develop and implement the solution. 

• Assesses solution quality and certify that it meets the customers’ requirements.  

• Provides feedback to managers of project members that helped to develop and implement the solution.

• Assists with writing reviews for associates in their team.

• Provides input on the training needs and skill improvements for associates in their team

• Other projects as assigned by the supervisor

 

Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.