Customer Service Associate - Logistics

Location: Beachwood, OH

Shift: Monday - Friday 9:30am - 6pm (0930 -1800) - Onsite 4 days a week

Position Summary:

A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.

Major Responsibilities:

• Use TMS system to enter & process customer orders

• Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.

• Communicate with associates from other shifts

• Complete daily logs and checklists

• Work with customer to resolve any transportation issues

• Identify cost savings opportunities for the customer

• Other projects and tasks as assigned by supervisor

About Penske Logistics

Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

Learn more about this Employer on their Career Site

Customer Service Associate - Logistics 9:30am - 6pm Monday - Friday