Security Manager

Job DetailsJob Location: Shaker Heights Public Library - Shaker Heights, OH 44120Position Type: Full TimeSalary Range: $29.39 - $36.02 HourlyThe Security Manager at Shaker Library plays a vital and community-focused role in supporting a safe, welcoming environment for customers of all ages. We seek a professional with a background in security services who is adept at establishing positive working relationships with local law enforcement, community stakeholders, customers of all ages, and staff across the organization. This position is responsible for responding to and helping manage customer behavioral issues using the library’s code of conduct, trauma informed practices, de-escalation techniques, and restorative practices. The Security Manager works collaboratively to ensure the library remains an inclusive space for people of all backgrounds and life experiences. Shaker Library is an active, community hub, often lively and busy throughout the day and this role is central to maintaining a welcoming atmosphere while prioritizing the safety of customers and supporting staff with training to handle difficult customer interactions.  As a member of the Public Services Team, the Security Manager has a direct impact on staff training plans, security policies and procedures, and code of conduct decisions. The person in this role provides guidance and support to staff, helps prepare them to manage challenging situations, and is visible and accessible on the public service floor during peak hours. Modeling professionalism, empathy, and calm problem-solving-- is fundamental to this role. Qualifications EDUCATION Bachelor’s degree in security management, public safety, criminal justice, or other related field; major course work in psychology, sociology, child development,  adult education, or a related field preferred     PREVIOUS EXPERIENCE A minimum three years of experience working in public safety/security or social services, with progressive levels of responsibility and supervision required. Preferred Experience: Experience working in or with public libraries CPI-certified or equivalent nonviolent crisis intervention training Hours: Full-time, Exempt, 40 hours per week. This position works a variety of day, evening, and weekend hours Benefits: The library offers health, dental, and life insurance beginning on Day 1. As well as generous paid time off including vacation, sick, and holiday hours. Salary range: $29.39-$36.02 per hour depending on qualifications and experience.  Pay Information: SHPL typically hires new staff in at the entry rate of the posted pay scale. Exceptions may be made for successful applicants who have significant (5+ years) direct experience in the position at a level beyond what is expected of a new hire. Diversity, Equity, and Inclusion Statement:  We welcome, value, and seek to include people of all races, ethnicities, cultures, religions, socioeconomic statuses, ages, visible and invisible disabilities, political and social viewpoints, housing statuses, sexual orientations, and genders. We continually strive to provide equitable and welcoming access for all members of our community and staff. Read our complete Mission, Vision, and Values statement at https://shakerlibrary.org/about-us/mission-vision-values/