Job Summary

This position is devoted to successfully overseeing the many aspects of resort product sales and guest experience at Bear Valley Mountain Resort. This team member is responsible for providing knowledgeable and friendly sales and service from the first point of contact. This role is responsible for managing the Guest Services phone, email account, selling season passes, same day tickets/rentals, and greeting people as they arrive at the resort. A successful member of this team will understand and appreciate the opportunity to provide exceptional guest experience and work hard to consistently exceed customer expectations.

Full Time and Part Time positions available.

Job Duties and Responsibilities

This job description is intended as a summary of the primary responsibilities and necessary qualifications for the position. The job description is not intended to be inclusive of all duties an individual might be asked to perform, or of all the qualifications that may be required now or in the future. Employees will not be asked to perform a task that is inherently unsafe, or they are not adequately trained to perform. Collaborative, helpful, and positive attitudes are appreciated in all work assignments.

Accurately and efficiently process lift tickets and season passes while capturing guest data

Effectively communicate with guests about product types, prices, special offers

Provide timely and accurate information about products purchased and prepare guests for their visit

Provide pre- and post-sales support through phone calls and email communication

Create, source and share materials with new guests to prepare them for their first visit

Assist guests with inquiries, directions and other resort information

Manage Lost and Found items including follow up communication with guests

Manage the Guest Services email account and phones
Navigate and assist guests with e-Store purchases – make updates as required

Close sales at POS registers at the end of each day using best practices outlined by Accounting
Collaborate and communicate with Marketing, Rentals, Lesson Desk/Ski and SB School, and other departments
Other duties as assigned

Skills and Competencies

Experience in customer service/sales/reservations

Ability to provide quality customer service and interact with guests on a professional level

Ability to develop a thorough understanding of the Axess and Sumo point of sale systems

Proficiency with Microsoft applications, and website navigation
Ability to maintain a positive, friendly and helpful attitude in all situations

Excellent communication and listening skills

Proven ability to work with a minimum of supervision, and take initiative to address problems

Work Schedules

Weather, snow conditions and the number of guests play a large role in the work schedule for Bear Valley Mountain Resort employees.

When conditions are normal, you may be expected to work 32 to 40 hours per week including weekends and holidays. During busy periods – particularly the holiday periods in December, January and February – you may be expected to work additional hours and/or days.

You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you may be required to drive on hilly, snowpacked, and icy roads. The employee shuttle is available from select locations along highway 4 for return transport to and from work.

Working Conditions

At any time during the ski season, Bear Valley employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures.

Employees working inside can expect a noisy environment and frequent contact with guests and other resort employees.

Uniforms

A professional appearance at Bear Valley Mountain Resort is required, and some uniform items will be provided as part of your role, including light shirt/hoody, hat and nametag.

The skiing/riding employee represents a model for safe skiing for both the guest and fellow employees. You are required to be aware of all safe skiing procedures, trail closures, and out-of-bounds policies of the mountain.

Learn more about this Employer on their Career Site

Guest Services Sales Associate - Winter 26-27