Customer Service Representative

Title: Customer Service Representative
Location: Hillsboro, OR
Duration: 6 months contract with higher extension possibility
Shifts: Monday through Friday

Job Description:

• Support and capture all pertinent information from customers about their claims
• Conduct research and provide updates on status of new and existing claims
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

"Customer Service Representative",CSR,Call,calling,inbound,outbound,admin*,"call center",answer,answering