Tier 1 Technical Support Representative

DuraLabel is currently seeking a Tier 1 Technical Support/Call Center Representative to join our highly reputable team. If you have hands-on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you!

 Job Description:

• Communication via phone and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s) currently offered by DuraLabel
• Develop and utilize technical expertise in DuraLabel applications
• Assist customers with installing and using safety label printing software
• Log cases detailing requests for technical assistance and steps taken to resolve
• Set and complete follow up tasks for customers with ongoing issues
• Support can include, but is not limited to: 
  • Software and printer driver installations
  • Printer and software troubleshooting
  • Printer and software training
  • Escalating cases to Tier 2 when necessary
  • Creating custom samples/templates for Account Managers and customers

Other Requirements:

• This is an entry level position with the expectation of growth within the department. 
• A passion for working with people and customer service
• Ability to communicate well, including oral, written and presentation skills
• Intermediate knowledge of Microsoft 365 suite 
• Detail-oriented self-starter, comfortable working independently and as part of a team
• Excellent time management skills, prioritizing and handling multiple tasks at the same time
• Bilingual (Spanish/English) applicants a plus

 Pay/Hours:

• This position offers growth potential in both responsibility and pay. The initial pay is up to $20/hour DOE
• The working hours for this position will be 8-hour workdays (M-F) with start times between 5:30 A.M and 7:00 A.M.