Front Desk Clerk

Description

Front Desk Agent (Full-Time)

Join our dynamic team as a Full-Time PM Front Desk Agent (2PM - 10PM), where you will be the welcoming face of our hotel, providing exceptional service to our guests. This role offers a great opportunity to develop your customer service skills in a professional environment.

Key Responsibilities:

- Greet and assist guests in a friendly and professional manner

- Manage check-in and check-out processes efficiently

- Handle phone inquiries and direct calls appropriately

- Maintain accurate records of guest information and reservations

- Respond promptly to guest requests and resolve any issues or concerns

- Ensure the front desk area is tidy and organized

- Collaborate with other departments to ensure a seamless guest experience

- Follow all safety and security procedures

We foster a welcoming and inclusive environment where every team member is valued. If you are enthusiastic, dependable, and eager to contribute to a positive guest experience, we encourage you to apply and grow with us.

Requirements

Skills and Qualifications:

- Previous experience in customer service or front desk operations preferred, but not required

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Ability to remain professional and courteous under pressure

- Basic computer skills, including familiarity with MS Office (familiarity with the PEP POS System would be a plus)

- Flexibility to work mornings, evenings, weekends, and holidays as needed

- High school diploma or equivalent required