Quality Technician

Job Description

Job Title: Quality Technician

Department: Quality Department

Job Function: Quality Control, Calibration, Auditing

FLSA Status: Salaried Non-Exempt

Reports To: Director of Quality

Schedule: 1^st Shift

SUMMARY

The Quality Technician is responsible for driving quality system excellence and ISO 9001 compliance at the Pennsylvania facility while supporting corporate-wide quality initiatives. This role leads internal audits across all locations, manages RMA and calibration programs for the PA site, supports NSF certification processes, and performs investigations into incoming and in-process quality issues.

This position collaborates cross functionally to improve quality performance, maintain regulatory compliance, and support data-driven decision-making across production, supplier management, and customer feedback.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as primary ISO 9001 internal audit lead for all facilities and supports the Director of Quality for the yearly registrar audit.
• Maintain and improve QMS documentation, procedures, and records for the PA facility.
• Coordinate NSF audit preparation and ongoing certification maintenance.
• Support customer, regulatory, and 3rd-party audits.
• XRF inspection of incoming brass to confirm lead-free.
• Issue certifications to customers for country of origin, Prop 65, AIS, etc.
• Lead corrective action (CAPA) activity for PA facility and support corporate CAPAs.
• Oversee supplier corrective actions and validate results as necessary.
• Manage and process RMA activity; coordinate disposition and root-cause actions.
• Support production operations regarding any quality issues and identify potential issues for preventative actions.
• Manages the calibration program for PA facility and coordinates external calibration vendors.
• Support containment, root cause analysis, and verification of effectiveness for corrective actions.
• Identify and drive improvements in inspection, audit, and documentation processes.
• Support continuous improvement initiatives.
• Assist with the maintenance of training records for the PA facility.
• Manages the shelf-life program for the facility.
• Process non-conformance reports.

SUPERVISORY RESPONSIBILITIES

This position has no direct reports but may direct daily activities for both support and production personnel, or for trainees under the guidance of Management.

TRAVEL

Occasional travel may be required (less than 10%) for training, supplier visits, or off-site calibration/lab support.

QUALIFICATIONS

REQUIRED

• High school diploma or GED required; Associate degree in a technical discipline or formal metrology training preferred (GD&T).
• 3+ years manufacturing quality or QMS administrator/auditor experience.
• Knowledge of ISO 9001 standards and internal auditing methodology.
• Experience with nonconformance investigations and corrective actions.
• Strong proficiency with MS Office and ERP-based quality workflows.
• Excellent communication and documentation skills.

PREFERRED

• Calibration program oversight experience.
• NSF or third-party compliance experience.
• Familiarity with machining environments print reading.
• Root cause and problem-solving methodology training (8D, A3, PDCA, etc.).
• ASQ Certification (CQE, CQT, or CQA) a plus.

PHYSICAL DEMANDS

• Frequent standing, walking, and manual handling of parts and gaging equipment.
• Occasional lifting of materials up to 30 pounds.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

Must adhere to safety protocols and maintain a clean, organized work area. The noise level in the work environment is usually moderate, but at times very loud.