Back to search
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About the Role:
We are looking for an experienced, licensed Customer Service Representative who understands the pace and expectations of an insurance office.
This is not an entry-level role. Candidates must have at least 1 year of prior insurance CSR experience and hold active licenses. You will be a key part of delivering exceptional service, maintaining client relationships, and supporting the overall success of the office.
What You’ll Do:
- Assist customers with policy changes, billing questions, and coverage reviews
- Process endorsements, renewals, and policy updates accurately
- Proactively identify coverage gaps and cross-sell when appropriate
- Maintain accurate documentation and compliance standards
- Support retention efforts and strengthen customer relationships
- Collaborate with the sales team to ensure smooth handoffs
Requirements:
- 1+ year insurance CSR experience
- Active Property & Casualty license (required)
- Strong understanding of insurance products and workflows
- Detail-oriented and highly organized
- Strong communication and follow-through
- Able to manage multiple tasks in a fast-paced environment
Built on Unshakeable Values
Our five core values aren't just words — they are the foundation of our success. We protect our culture fiercely, because culture beats production every time.
- Customer First: We prioritize our customers in every decision and interaction. Their needs, goals, and protection come before our convenience.
- Takes Initiative: We don't wait to be told what to do. We proactively solve problems, seek opportunities, and take ownership.
- Self Disciplined: We follow through on commitments and uphold high standards consistently — even when no one is watching.
- Better Every Day: We believe growth is a daily practice. We seek feedback, learn from mistakes, and improve continuously.
- Winner's Mindset: We approach challenges with confidence, resilience, and a can-do attitude. We believe success is earned.
If you are licensed, experienced, and take pride in protecting customers through service excellence, we would love to connect.
Learn more about this Employer on their Career Site
