Office Administrative Assistant

Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for full-time Office Administrative Assistant in Bedford, Texas! Deliver world-class customer support, setting a positive first impression as you greet visitors, and resolving inquiries from buyers, collectors, and gun enthusiasts across the globe! Be the communication champion with prompt follow-up, meticulous attention to detail, analytical thinking, and sound decision-making.

This is an on-site, non-exempt, full time role with dedicated hours Monday through Friday from 8:00am - 5:00pm at our Bedford, TX location, with the opportunity for overtime and weekend hours.

What does world-class customer support look like?

• It’s all about relationships! Build and maintain long-lasting professional relationships with buyers and collectors.
• Keep accurate records of customer interactions.
• Support and encourage teammates to achieve shared goals and objectives.
• Engage in active listening and problem solving with customers.

• Weekly pay
• Paid time off (PTO) and holidays
• Offer comprehensive benefits package
• Opportunities for advancement

• Greets visitors and enforces security procedures.
• Directs incoming calls from external or internal sources to the appropriate resource.
• Performs general administrative duties, including mail processing, data entry, and maintaining office supply inventory and expenses.
• Performs auction-related duties, including check-out processes and invoicing, while ensuring compliance with internal and regulatory requirements.
• Assists with live auction duties including phone or online bidding.

• Ability to learn and apply ATF compliance and internal protocols.
• Ability to consistently deliver world-class customer support with professional image and conduct with all internal and external stakeholders.
• Effective professional written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to maintain confidentiality and act with integrity.
• Basic proficiency with computers (including Microsoft Office) and office equipment.
• Knowledge and ability to perform basic math skills.
• Ability to sit for prolonged periods of time with occasional moving and transporting up to 25 pounds.

• High school diploma or equivalent required.
• One (1) year previous work experience in firearm sales associate, administrative, receptionist, customer support, or similar role required.
• Previous firearms industry experience strongly preferred, especially processing ATF 4473 forms.

The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review "EEO is the Law" poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese.